FAQ

1.HOW DO I ACTIVATE MY ACCOUNT?

When you submit your user info, you should receive an activation email almost immediately. Follow the instructions in the email to activate your account. If you don't receive an email, check your spam folder and if nothing is there, email our Help team using the online form in the website. We can activate your account for you.

 

2.DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Nope, you can place an order without being a member.

If you do sign up to be a member (It's FREE!), you can store your order history ,get discount cupons or gifts .

 

3.I CAN'T ADD MORE THAN ONE ITEM TO MY SHOPPING CART. WHAT'S GOING ON?

If you can't add more than one item to your shopping cart, you probably need to enable cookies on your web browser. Cookies do not contain personal information or otherwise compromise your privacy. If enabling cookies doesn't work, you can try accessing the site with a different browser, or contacting customer service.

 

4.CAN I PLACE A PHONE OR MAIL ORDER?

Due to the nature of our order system, we don't accept phone or mail orders. All orders must be placed online.

 

5.HOW CAN I CHECK IF MY ORDER WAS PROCESSED SUCCESSFULLY?

As soon as we have received your order, we will send you an e-mail with the details of your order.

 

6.WHY HAVEN'T I RECEIVED MY ORDER CONFIRMATION EMAIL?

If you haven't received any email about your order, it's likely it was marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order.

 

7.WAS MY ORDER PLACED IF I DIDN'T RECEIVE A CONFIRMATION EMAIL?

If you completed all the steps of the checkout process and submitted an order but didn't receive an email confirmation, your order was likely placed. Don't place your order again because it may result in a duplicate shipment.

If you were signed into your User Account when the order was placed, you can go to the “My Orders” tab on your Account page and the order should be in your order history. 

If you aren't able to locate your order with any of these options or would like us to confirm your order for you, contact us via the contact form and we can check if your order was placed.

 

8.DO I NEED TO CONFIRM MY ORDER VIA EMAIL?

No, you don't need to confirm your order via email. After placing the order you will only receive an email that contains the list of products and other information about the order.

 

9.HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Most online orders placed before 12pm CEST time (Central European Summer Time ; UTC+2 hours)  Monday through Friday will be processed and confirmed on that same day. Please note that orders placed after this allotted time will be processed the following business day.

 

10.WHAT IF I ORDER ON THE WEEKEND?

Orders placed on weekends will be processed and confirmed the following Monday.

 

11.WHAT ABOUT DURING THE HOLIDAY SEASON?

During the holiday season, please allow additional production times for your products. We advise you to place your order at least a month earlier.

 

12.WHY WAS MY ORDER DECLINED?

If your order is declined, you'll receive an email notification letting you know.

Your order could be declined for two reasons: if your item is out of stock or if there are billing issues with the information you entered. If your item is out of stock, we'll send you an email letting you know along with reimbursement for payment. If there's an issue with the billing, it's likely because your billing information didn't match the card that was used. Feel free to place your order again with the correct billing address. Call your card company if you need to confirm the information is correct.

If your order was declined and you didn't receive an email with an explanation from us, contact our Help team. We can give you more info and help you place your order.

 

13.CAN I COMBINE ORDERS?

Unfortunately we're unable to combine orders. Each order placed will be sent separately.

 

14.CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?

We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please use the contact form to let us know.

 

15.WHAT MUST I DO IF THE PRODUCT I RECEIVED IS DAMAGED? 

Should you per chance receive a defective product, please contact us via the contact form in the web shop.

 

16.WHAT MUST I DO IF I RECEIVE THE WRONG PRODUCT? 

Should you receive a product you did not order by mistake, please contact us via the contact form in the web shop.

 

17.CAN I EXCHANGE A PRODUCT IF, FOR EXAMPLE, THE SIZE DOES NOT FIT?

Unfortunately, our store does not currently offer the possibility of returning a product if it does not fit you. We advise you to carefully check the size chart before placing an order. Returning is only available in case of faulty products.  

 

18.WHAT IS THE FIXED TERM FOR RETURNING A FAULTY PRODUCT?

After you have received your order, you have 30 days to return it. Returned products must not be worn and must be sent back in the original packaging. Always contact us first before returning your products.

 

19.WILL I HAVE TO PAY ANYTHING WHEN RETURNING FAULTY PRODUCTS? 

All return shipping charges are the responsibility of the customer unless Public Mo. was at fault for any reason. If the fault was ours, your return shipping expense will be refunded to you. Public Mo. will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed. The original shipping cost is non-refundable.

 

20.HOW DO I RECEIVE THE AMOUNT OF THE RETURNED SHIPMENT? 

As soon as the returned shipment is approved, you will receive the amount paid minus the shipping charges by the same payment method you used.

 

21.WHEN WILL I RECEIVE THE AMOUNT OF THE RETURNED SHIPMENT? 

After the returned shipment is approved we will refund the amount as soon as possible.

 

22.WHAT MUST I DO IF THE REFUNDED AMOUNT IS NOT CORRECT? 

Contact us via the contact form in the web shop.

 

23.HOW CAN I CONTACT PUBLIC MO. CUSTOMER SERVICE?

If you have any questions or queries about your order or ordering that aren't answered by the information on this page please contact our customer service department by filling out and submitting the online form from the Contact section of the shop.

 

24.CAN I UNSUBSCRIBE FROM THE PUBLIC MO. DIGITAL NEWSLETTER? 

If you don’t want to receive our newsletter anymore, you can unsubscribe by the link below every newsletter.